Frequently Asked Questions

At axent.pk, we are pleased to offer free shipping on all orders across Pakistan. No hidden fees or additional charges—just straightforward, hassle-free shopping delivered right to your doorstep.

The delivery time for your order on axent.pk depends on the payment method you choose:

  • Cash on Delivery (COD) Orders: Delivery typically takes 5 to 7 days.
  • Online Paid Orders: Delivery usually takes 3 to 5 days.

These timeframes apply across Pakistan.

Yes, at axent.pk, we offer the convenience of Cash on Delivery (COD) across Pakistan. You can pay for your order when it arrives at your doorstep, ensuring a secure and hassle-free shopping experience.

Axent.pk does not accept returns, but exchanges are allowed under specific conditions. Here's how it works:

  • Exchanges: If you receive a wrong item, a damaged product, or if there's a size misfit, you can request an exchange. However, an unboxing video is mandatory for the exchange to be accepted.
  • Returns: Returns are only accepted if the wrong item was delivered or if the product arrived damaged. An unboxing video is required for the return to be processed. If the return is approved, the amount (minus shipping charges) will be refunded to the original payment method within 7 to 15 business days after the product is received and inspected.

If you aren't satisfied with the product but it doesn't fall under these conditions, a return or exchange won't be possible.

At axent.pk, we prioritize quality and authenticity. We sell products from various reputable companies, and every item undergoes a quality check before being shipped. This ensures that the products you receive are original and of good quality. We are committed to providing genuine products that meet your expectations.

To track your order from axent.pk, follow these steps:

  1. Order Confirmation Email/SMS: After your order is placed, you will receive a confirmation email or SMS containing your order details and tracking information.
  2. Tracking Link: Use the tracking link provided in the confirmation email or SMS to monitor the status of your shipment.
  3. Website Tracking: Alternatively, you can log in to your account on axent.pk and go to the "Order History" or "My Orders" section. Here, you will find the tracking information for your order.

If you have any issues tracking your order, you can contact our customer support team at axent.pk@gmail.com or via WhatsApp at 03299853056 for assistance.

At axent.pk, we accept a variety of payment methods to make your shopping experience convenient:

  1. Cash on Delivery (COD): Pay for your order when it is delivered to your doorstep. COD orders require order verification via call or message.
  2. Credit/Debit Cards: You can pay online using your Visa, MasterCard, or other major credit/debit cards.
  3. Net Banking: Direct bank transfers are also accepted for online payments.

For online paid orders, no verification is required, and they are shipped within 24 hours (except on Sundays and government holidays).

To find out about ongoing discounts or promotions on axent.pk, you can:

  1. Visit the Website: Check the homepage or the "Deals" or "Promotions" sections on axent.pk, where current discounts and special offers are usually highlighted.
  2. Subscribe to the Newsletter: Sign up for the axent.pk newsletter to receive updates on the latest discounts, promotions, and exclusive offers directly in your inbox.
  3. Follow on Social Media: Follow axent.pk's social media pages, where promotions and flash sales are often announced.

If you're looking for specific discounts, feel free to reach out to customer support via email or WhatsApp.

Yes, axent.pk offers delivery across all cities and areas in Pakistan. Whether you're located in a major city like Lahore, Karachi, or Islamabad, or in a more remote area, we provide nationwide shipping. Additionally, all orders come with free delivery, regardless of your location.

The warranty or guarantee on products purchased from axent.pk depends on the specific item and the brand or manufacturer. Here are some general guidelines:

  1. Manufacturer's Warranty: Many electronics and gadgets come with a manufacturer's warranty, which covers defects in materials or workmanship for a certain period. The warranty details, including duration and coverage, will be mentioned in the product description or provided with the product.
  2. No Warranty Products: Some items, especially certain beauty products, gadgets, or kitchen products, may not come with a warranty. In such cases, this will be clearly stated in the product description.
  3. Quality Assurance: All products sold on axent.pk go through a quality check before being shipped, ensuring they meet the expected standards. If you receive a faulty or damaged product, you may be eligible for an exchange, provided an unboxing video is shared as proof.

If you have any questions about the warranty or guarantee for a specific product, you can contact customer support at axent.pk@gmail.com or via WhatsApp at 03299853056 for further assistance.